Shipping policy

Thank you for shopping with ER BY ELIO ROJAS! Below, you’ll find important information about our shipping process, timelines, and delivery methods.

1. Order Processing Time
We take up to 7 business days to process your order after it has been placed. This time allows us to carefully prepare your items for shipping. Orders are processed Monday through Friday, excluding holidays.

2. Shipping Time
We offer Standard Shipping for all orders. Once your order is processed, delivery typically takes 3-7 business days, depending on your location.

3. Shipping Carrier
All orders are shipped via USPS (United States Postal Service). Shipping costs are calculated at checkout based on your order size and destination.

4. Delivery Locations
We currently deliver only within the United States. At this time, we do not offer international shipping.

5. Order Tracking
Once your order is shipped, you will receive an email with a tracking number and instructions on how to track your package.

6. Lost or Delayed Shipments
If your shipment is delayed or lost, please contact us at erbyeliorojas@gmail.com for assistance. We will work with USPS to resolve the issue as quickly as possible.

7. Incorrect Shipping Information
Please ensure that your shipping address is accurate. We are not responsible for delays or delivery failures caused by incorrect or incomplete addresses provided during checkout.

8. Returns and Exchanges
For details on how to return or exchange items, please refer to our [Return Policy].

Contact Us
If you have any questions about our shipping policy or need assistance with your order, please contact us:
Email: erbyeliorojas@gmail.com